Nuovaluce Shipping, Warranty & Refunds: What to Expect After You Order
Ordering and shipping
Every Nuovaluce Beauty order ships free, including international orders when available. Orders are processed Monday through Friday, excluding federal holidays. Please allow 1–2 business days for your order to be prepared for shipment; orders placed after 12 PM PST may begin processing the following business day.
Once processed, standard shipping typically arrives in 4–5 business days. You will receive a confirmation email with a tracking number and a link to follow your delivery. Tracking may take up to 24 hours to update after the carrier first scans the package.
Please double-check your address at checkout. Nuovaluce Beauty is not responsible for delays or misdeliveries caused by an incorrect or incomplete address, and orders returned due to an address error may require additional shipping charges to reship.
Returns and the 90-day guarantee
Nuovaluce devices purchased directly from www.nuovalucebeauty.com may be returned within 90 days of purchase. Eligible replacements and returns are provided at no additional cost. Refunds are available only for products purchased directly from Nuovaluce Beauty.
If your product arrives damaged, keep the damaged packaging and the product, and contact us through the Contact page within 24 hours of delivery.
Once we receive your return, please allow 2–3 business days for the refund to be processed. Nuovaluce also offers a 90-day money-back guarantee on the Anti-Aging Microcurrent and Light Therapy Device when used according to the instruction manual; individual results vary.
Warranty
Warranty terms vary by product. For example, the Nuovaluce LED Max Light Therapy Face Mask includes a 2-year limited warranty. To put your purchase on file, complete the Warranty Registration page.
How to reach us
For shipping questions, returns, warranty, or order support, use the Contact page and include your order number so we can help you faster.
Full terms: Shipping Policy and Refund Policy.
